Our jewelry uses natural crystal and gemstone materials unless stated otherwise. Some natural stones may receive standard treatments to improve their appearance or stability. Any known treatment and relevant care information are disclosed on the applicable product page.

Natural crystals vary in color, tone, transparency, pattern, inclusions, surface texture, shape, polish, weight, and size. Lighting and screen settings can also affect appearance. Unless a listing is identified as One of a Kind, the product photos represent the general material and design rather than the exact individual piece you will receive. For One of a Kind listings, the photographed piece is the piece offered.

Most of our jewelry components use 925 sterling silver or brass. Current ring styles may use alloy. Exact materials vary by design and are listed on the individual product page. No metal can be guaranteed allergy proof, and individual sensitivities vary. If you have a known metal allergy, review the product materials carefully before purchase. Stop wearing the item if irritation or discomfort occurs.

Crystal meanings are rooted in cultural traditions, spiritual practices, and personal rituals. Experiences vary, and our products are not a substitute for medical or professional advice.

Every order includes clear quartz cleansing chips. As an optional traditional practice, place your jewelry on or beside the chips for several hours. Moonlight, smoke cleansing, and running water are also used in some traditions, but they are not suitable for every stone, metal, finish, or stringing material. Check the product specific care information before using any method. Keep jewelry away from open flame, use smoke only with appropriate ventilation, and do not rinse or immerse an item unless its materials are expressly confirmed as water safe.

Yes. There is no universal rule that certain crystals cannot be worn together. You may choose combinations based on personal intention, traditional meanings, color, styling, and comfort. If a combination feels uncomfortable or is too heavy for daily wear, wear the pieces separately. Also consider whether the materials have different care requirements.

No. Your jewelry can be worn as received. If it is meaningful to you, you may hold the piece quietly and set a personal intention before wearing it. This is an optional personal ritual, not a requirement.

AuraTouch is the interactive NFC feature available on selected AURASOUL LAB products. Tapping the AuraTouch component with a compatible smartphone opens a browser based digital experience connected to the product.

Look for the component carrying the AURASOUL LAB brand mark. Current designs use either a rounded natural crystal or agate bead with branding on both sides, or a natural mother of pearl element with a metal base and branding on the underside. The exact form is shown on the relevant product page or product instructions.

Unlock your phone and make sure NFC reading is available and enabled if your device requires it. Place the phone's NFC reading area close to the branded AuraTouch component and hold it there for a few seconds. When the notification appears, tap it to open the experience in your browser. NFC antenna placement varies by phone model, so you may need to move the upper or back area of the phone slowly around the component.

No app is required. AuraTouch opens in your phone's browser and works with compatible smartphones that support NFC reading or tap functionality. An active internet connection is required to load the linked experience. Compatibility may vary by phone model, settings, case, and region.

AuraTouch works with smartphones that support NFC reading or tap functionality. Compatibility can vary by model, operating system, settings, case, and region. Check your phone specifications if you are unsure whether NFC reading is supported.

Unlock the phone, confirm NFC is enabled where applicable, and check your internet connection. Remove thick, metal, or magnetic cases or accessories, then hold the phone close to the branded component and move it slowly to locate the NFC reading area. Try again after closing other NFC prompts. If the problem continues, contact us with your order number, phone model, and a short video showing the issue.

Yes, we ship to many destinations worldwide. Available destinations, shipping charges, and estimated delivery times are shown at checkout. Processing time and carrier transit time are separate, and all delivery dates are estimates rather than guarantees.

Only charges expressly itemized and collected at checkout are included in the checkout total. Unless the checkout states otherwise, the customer is responsible for import duties, taxes, brokerage, clearance, storage, or other charges imposed by authorities or carriers. Customs and security authorities may lawfully open, inspect, rearrange, mark, and reseal a parcel. Inspection related changes to outer or presentation packaging do not by themselves mean the product is defective.

A shipping confirmation with tracking information is sent automatically after the order ships. Check your spam or junk folder if you do not see it. Tracking may take time to update after the label is created. Contact us if the tracking email does not arrive or the shipment shows no movement for an unusual period.

You may cancel an order within 24 hours after placing it by contacting us. Approved cancellations within that window are refunded in full to the original payment method. For address, size, or other changes, contact us immediately. We will try to help, but changes are not guaranteed once processing, production, or shipping has begun.

Contact us within 30 days after delivery to request a return or exchange. Eligible items must have no signs of wear and must remain unused, unaltered, and in original condition, with all tags, certificates, gifts, accessories, and packaging intact. Final Sale, gift card, custom, personalized, engraved, made to order, and other items identified as non returnable are excluded except where applicable law provides a remedy. Prior written authorization is required before sending an item back.

Contact us within 48 hours after delivery and keep all packaging and labels. A continuous, clear, unedited unboxing video is required for arrival claims. Please see our Return and Exchange Policy for the complete evidence requirements. Mandatory consumer rights remain unaffected.

The customer pays return shipping, insurance, duties, taxes, and customs costs unless the return is caused by our confirmed error or applicable law requires otherwise. Use a trackable and insured service. We are not responsible for a customer arranged return until it is received.

After an authorized return is received, we usually inspect it and notify you of the result within 5 to 7 business days. If approved, the refund is issued to the original payment method. The time for the credit to appear depends on the payment method, bank, or card issuer and is outside our control. Original shipping and third party duties, taxes, and brokerage charges are generally non refundable unless the return results from our confirmed error or applicable law requires otherwise.

Email info@aurasoullab.com or support@aurasoul.com. You may use either address for product, order, shipping, return, or after sales questions.