At Aurasoul Lab, we are committed to authenticity. Each crystal is carefully selected
from trusted mines, ensuring it is 100% natural and genuine. What you receive is exactly
as described—pure, authentic, and sourced with integrity. Each piece is traceable to its
source. For higher-value items (over $300), a third-party authenticity certificate can be
provided upon request after purchase and before shipping. Please contact customer
service to arrange this.

You might notice that your crystal strand isn't an exact match to our product images.
（except One-Of-A-Kind selection) This is the beautiful nature of genuine crystals. Even
within the same mine, variations in color, pattern, and formation occur naturally. This
uniqueness is what makes each piece special—a one-of-a-kind gift from the Earth. The
crystal that finds its way to you is meant for you; it's a serendipitous connection.

We primarily use 925 sterling silver, gold plating, and copper. Details are listed on each
product page. 925 sterling silver is suitable for most people. If you have specific metal
allergies, please check the product materials or contact customer service.

In ancient cultures and modern spiritual practices, crystals are believed to carry unique
vibrational frequencies that may support emotional balance, focus, or energy cleansing.
We share the traditional meanings and energetic profiles of each crystal, but experiences
are personal. We encourage you to explore with an open heart.

To help you care for your crystal, we've gifted you a generous portion of clear quartz
cleansing chips—a classic and powerful tool for purification that can be reused
indefinitely. Simply place your crystal on or beside these chips for several hours. For a
deeper cleanse, leave them together under moonlight overnight. For other cleansing
methods, such as smudging with sage or rinsing under running water, please refer to the
detailed care card included with your order.

Yes, but mindful selection is the key. Some crystals have complementary energies (e.g.,
Rose Quartz for attracting love + Amethyst for enhancing spiritual awareness) and pairing
them can amplify your intention. However, wearing crystals with very strong or opposing
properties (e.g., Black Obsidian for intense protection vs. Rose Quartz for open-heartedness) may create a mixed or overwhelming energy field for some individuals. We
recommend: 1) Clarify your primary intention and choose crystals with synergistic
properties; 2) Start with a few and observe how you feel. The fundamental rule is to trust
your body's feedback—if you feel any discomfort, simply wear them separately.

Avoid impact, prolonged sun exposure, and contact with chemicals (perfume, lotions,
etc.). Clean gently with a soft cloth. A detailed care guide is included with your order, and
you can also visit the “Care Guide” section on our website.

Not recommended. Water, sweat, and toiletries may damage the metal settings or
certain crystals (e.g., selenite, lapis lazuli). To preserve your jewelry, please remove it
before sleeping, showering, or exercising.

Some styles come with size-adjustment features. Please check the product details and
sizing guide or contact us before purchasing.

Yes, we ship to many countries worldwide. For specific destinations, shipping costs, and
estimated delivery times, please check the checkout page.

We offer a 30-day return or exchange window starting from the date your order is
shipped. To be eligible, items must be returned in their original, unworn condition with all
tags and packaging intact.

Non-Returnable Items Include: Custom-made products, final sale items, personalized/
engraved pieces, and any crystals that have been ritually cleansed or used.

Customers are responsible for return shipping costs, except in cases where the item
arrived damaged or incorrect. Should this occur, please contact our customer service team
within 48 hours of delivery, providing your order number along with clear unboxing video or
photo evidence.

Yes! All orders come in our elegant brand packaging. You can also select “Gift
Packaging” at checkout.

Yes, we offer customization. You can select specific crystal combinations, engrave
initials, or short messages. Please submit your request via our “Custom Orders” page or
contact customer service for details and timelines.

Absolutely. We have created custom gift sets for weddings, corporate events, and brand
collaborations. Please submit your inquiry through our “Business Collaboration” page, and
we’ll contact you promptly.

This is a personal ritual. In a quiet moment, hold your crystal and silently set a clear
intention (e.g., “May this crystal bring me peace”). This helps you establish a personal
connection with your crystal.

Yes, we regularly launch new and limited-edition collections inspired by seasonal
energies and mineral discoveries. Subscribe to our newsletter or follow us on social media
to be the first to know about new arrivals and exclusive offers.