产品与材料
您的水晶是天然的吗？您如何保证其真实性？
在 Aurasoul Lab，我们致力于提供真实可信的产品。每颗水晶都经过精心挑选，
来自可靠矿区，确保 100% 天然和纯正。您收到的产品将与描述完全一致——
纯净、真实且来源可靠。每件产品都可追溯到其来源。对于高价值商品（300 美元
以上），购买后发货前可根据要求提供第三方真品证书。请联系客户服务进行安排。
为什么您的水晶不是照片的精确复制品？
您可能会注意到您的水晶串珠与我们的产品图片并非完全一致。
（孤品系列除外）这是天然水晶之美。即使是来自
同一矿脉，颜色、图案和形态也会自然变化。这种
独特性使每件作品都独一无二——一份来自地球的独一无二的礼物。那颗
找到您面前的水晶是注定属于您的；这是一种奇妙的缘分。
What metals do you use, and are they hypoallergenic?
Most of our jewelry components use 925 sterling silver or brass. Current ring styles may use alloy. Exact materials vary by design and are listed on the individual product page. No metal can be guaranteed allergy proof, and individual sensitivities vary. If you have a known metal allergy, review the product materials carefully before purchase. Stop wearing the item if irritation or discomfort occurs.
能量与意义
水晶真的有能量属性吗？
在古代文化和现代精神实践中，水晶被认为承载着独特的振动频率，这些频率可能有助于情绪平衡、专注或能量净化。我们分享每种水晶的传统寓意和能量特征，但体验是因人而异的。我们鼓励您以开放的心态去探索。
我该如何“充电”或净化我的水晶？
为了帮助您保养水晶，我们赠送您一份充足的白水晶碎石——这是一种经典而强大的净化工具，可以无限次重复使用。只需将您的水晶放在碎石上或旁边数小时。如需更深层的净化，请将它们一起放置在月光下过夜。至于其他净化方法，如鼠尾草烟熏或流水冲洗，请参阅订单中附带的详细保养卡片。
我可以同时佩戴多种水晶吗？它们的能量会冲突吗？
是的，但关键在于有意识地选择。有些水晶具有互补的能量（例如，
粉晶用于吸引爱情 + 紫水晶用于增强精神意识），将它们搭配佩戴
可以放大你的意图。然而，佩戴具有非常强或相反
特性的水晶（例如，黑曜石用于强烈保护 vs. 粉晶用于开放心扉）可能会为某些人
营造出一种混杂或令人感到不适的能量场。我们
建议：1) 明确你的主要意图，并选择具有协同
特性的水晶；2) 从少量开始，观察你的感受。基本原则是相信
你身体的反馈——如果你感到任何不适，只需将它们分开佩戴即可。
Do crystals need to be activated or programmed?
No. Your jewelry can be worn as received. If it is meaningful to you, you may hold the piece quietly and set a personal intention before wearing it. This is an optional personal ritual, not a requirement.
佩戴与保养
我该如何日常保养我的水晶首饰？
避免撞击、长时间日晒以及接触化学品（香水、乳液等）。请用软布轻轻擦拭。您的订单中随附详细的保养指南，您也可以访问我们网站的“保养指南”部分。
洗澡或锻炼时可以佩戴我的水晶饰品吗？
不建议。水、汗水和洗漱用品可能会损坏金属镶嵌部分或某些水晶（例如：透石膏、青金石）。为保养您的珠宝，请在睡觉、淋浴或运动前将其取下。
手链/项链尺寸可以调整吗？
某些款式附带尺寸调整功能。购买前请查阅产品详情和
尺码指南，或联系我们。
Do I need an app or internet connection?
No app is required. AuraTouch opens in your phone's browser and works with compatible smartphones that support NFC reading or tap functionality. An active internet connection is required to load the linked experience. Compatibility may vary by phone model, settings, case, and region.
Which phones are compatible with AuraTouch?
AuraTouch works with smartphones that support NFC reading or tap functionality. Compatibility can vary by model, operating system, settings, case, and region. Check your phone specifications if you are unsure whether NFC reading is supported.
What should I do if AuraTouch does not respond?
Unlock the phone, confirm NFC is enabled where applicable, and check your internet connection. Remove thick, metal, or magnetic cases or accessories, then hold the phone close to the branded component and move it slowly to locate the NFC reading area. Try again after closing other NFC prompts. If the problem continues, contact us with your order number, phone model, and a short video showing the issue.
Wear Care and Sizing
How should I care for my jewelry each day?
Avoid impact, pulling, compression, prolonged sunlight, extreme heat, moisture, perfume, lotion, cleaning chemicals, and ultrasonic or steam cleaning unless the product page expressly says the item is suitable. Wipe gently with a clean, soft cloth and store separately to reduce scratching. A care card is included with each order.
Can I wear my jewelry while sleeping, showering, swimming, or exercising?
We do not recommend it. Water, sweat, toiletries, friction, pressure, and sudden movement can damage stones, metal finishes, elastic, thread, or settings. Remove the jewelry before sleeping, showering, swimming, or exercising unless the product page expressly states otherwise.
Can bracelet or necklace sizes be adjusted?
Sizing and adjustment options vary by design. Review the product page and Size Guide before ordering. Some elastic beaded bracelets may be restrung to adjust the fit, while necklaces, rings, and special construction styles may require a different solution. Contact us before purchase if you are unsure.
Do you offer a warranty or repair service?
If you need help with an item after delivery, contact us with your order number and details of the issue. Arrival related problems must be reported within 48 hours, while other concerns are reviewed individually.
购买与售后
你们提供国际运输吗？费用和配送时间是多久？
是的，我们支持全球多个国家/地区运输。有关具体目的地、运费和预计送达时间，请查看结账页面。
你们的退换货政策是什么？
您的订单发货之日起，我们提供 30 天的退货或换货期。商品必须以其原始、未佩戴的状态退回，并保留所有标签和包装，方可符合退换货条件。
不可退换商品包括：定制产品、最终销售商品、个性化/雕刻商品，以及任何经过仪式净化或使用过的水晶。
客户需承担退货运费，但商品在送达时损坏或不正确的情况除外。如发生此情况，请在收货后 48 小时内联系我们的客服团队，提供您的订单号以及清晰的开箱视频或照片证据。
你们提供礼品包装吗？
是的！所有订单都采用我们雅致的品牌包装。您也可以在结账时选择“礼品包装”。
Can I cancel or change my order?
You may cancel an order within 24 hours after placing it by contacting us. Approved cancellations within that window are refunded in full to the original payment method. For address, size, or other changes, contact us immediately. We will try to help, but changes are not guaranteed once processing, production, or shipping has begun.
What is your return and exchange policy?
Contact us within 30 days after delivery to request a return or exchange. Eligible items must have no signs of wear and must remain unused, unaltered, and in original condition, with all tags, certificates, gifts, accessories, and packaging intact. Final Sale, gift card, custom, personalized, engraved, made to order, and other items identified as non returnable are excluded except where applicable law provides a remedy. Prior written authorization is required before sending an item back.
What if my order arrives damaged missing or incorrect?
Contact us within 48 hours after delivery and keep all packaging and labels. A continuous, clear, unedited unboxing video is required for arrival claims. Please see our Return and Exchange Policy for the complete evidence requirements. Mandatory consumer rights remain unaffected.
Who pays return shipping?
The customer pays return shipping, insurance, duties, taxes, and customs costs unless the return is caused by our confirmed error or applicable law requires otherwise. Use a trackable and insured service. We are not responsible for a customer arranged return until it is received.
How long does a refund take?
After an authorized return is received, we usually inspect it and notify you of the result within 5 to 7 business days. If approved, the refund is issued to the original payment method. The time for the credit to appear depends on the payment method, bank, or card issuer and is outside our control. Original shipping and third party duties, taxes, and brokerage charges are generally non refundable unless the return results from our confirmed error or applicable law requires otherwise.
How can I contact customer service?
Email info@aurasoullab.com or support@aurasoul.com. You may use either address for product, order, shipping, return, or after sales questions.
品牌与理念
你的品牌理念是什么？
我们相信每一颗水晶都是地球的日记——记录着数十亿年的地质变迁，蕴藏着原始的能量频率。作为人类，我们的角色不是创造者，而是转译者和传导者。我们致力于将这种古老、自然之美转化为可穿戴的当代设计，让地球的记忆成为您个人故事的一部分。
您是否优先考虑可持续和道德采购？
是的。我们优先从小型矿场或采用环保实践的供应商处采购，确保道德采购。我们的包装使用回收材料，我们致力于减少对环境的影响。
Do you accept bulk or event customization inquiries?
Yes. We accept inquiries for businesses, events, gifting, and collaborations. Contact us with the product type, estimated quantity, destination, required date, and customization idea. We will confirm whether the project is feasible and provide pricing and timing.
Will you release new or limited collections?
We may release new designs and limited collections from time to time. Subscribe to our newsletter or follow our social channels for confirmed launches.
